Refunds for digital training resources

Last updated: July 27, 2026.

This policy applies to professional training kits purchased directly from the SafeSEL website through Paddle. Printable resources purchased on Etsy are governed by the policies shown on the applicable Etsy listing and Etsy checkout.

Digital delivery

Professional training kits are supplied as digital downloads and no physical product is shipped. Where applicable, checkout may ask you to consent to immediate digital delivery and acknowledge that a statutory withdrawal right can be lost once access or downloading begins.

When we will help

Please contact SafeSEL promptly if you cannot access the files, receive a corrupted or incomplete download, are charged more than once for the same purchase, or the product is materially different from its description. We will first try to restore access, replace the affected file or correct the order.

Refund requests

If the issue cannot be resolved, or a refund is required by applicable consumer law, SafeSEL and Paddle will arrange the appropriate refund. For other change-of-mind requests involving a digital product that has already been accessed or downloaded, a refund may not be available where the buyer validly consented to immediate supply and acknowledged the resulting loss of the withdrawal right.

Nothing in this policy excludes statutory rights relating to faulty, inaccessible or misdescribed digital content.

How to request support or a refund

Use the contact route on the Help page and include the purchaser's name, order email, Paddle transaction or receipt number, product title and a short description of the issue. Do not send full card details. Refunds are returned to the original payment method and processing time may depend on Paddle, the payment provider and the buyer's bank.

Etsy purchases

For a product purchased on Etsy, contact SafeSEL through the SafeSEL Etsy shop. Paddle cannot refund an Etsy transaction.